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Occupant and Tenant Workflows

PlanSync supports public issue reporting for occupants/tenants without requiring a full account.

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Occupant tokens

Workspace teams can issue/revoke occupant tokens per project. Tokens are used for:
  • Public metadata lookup
  • Issue submission
  • Photo upload flows

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Public submission flow

Typical sequence:
  1. Retrieve token metadata
  2. Submit issue details
  3. Presign and complete reference photo uploads (optional)
These routes are intentionally separate from normal member session routes.

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Privacy and abuse protection

  • Tokens should be treated as secrets
  • Public submissions are rate-limited
  • Reported user identity data can be masked in selected contexts

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Tenant requests in app

Submitted occupant/tenant issues feed into internal issue workflows where operations teams can triage, assign, and resolve work.